Shipping and Returns
Shipping & Returns
Order Processing
Most orders are processed within 3–5 business days before shipment. Personalized and made-to-order items may require additional production time.
Once your order ships, you will receive a tracking number via email.
Shipping Times
Estimated delivery times after production:
• USA: 3–7 business days
• Canada: 7–14 business days
• International: 10–21 business days
Please note that shipping times are estimates and may vary during holidays or peak seasons.
Order Changes & Cancellations
Because many of our products are made to order, requests for changes or cancellations must be submitted within 12 hours of placing your order.
Once production has begun, orders cannot be changed or canceled.
Made-to-order items cannot be returned unless damaged or defective.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email: pnrgiftstore@gmail.com
Please include:
• Your order number
• A description of the issue
• Clear photos of the item and packaging
We will gladly work with you to resolve the issue.
Returns & Refunds
Due to the personalized and made-to-order nature of many of our products, we do not accept returns for buyer's remorse, incorrect sizing, or ordering mistakes.
Personalized items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
However, if your item arrives damaged, defective, or incorrect, we will provide a replacement or refund when appropriate.
Shipping Insurance
Optional shipping protection may be available at checkout.
If purchased, coverage may apply to eligible lost, stolen, or damaged packages. Contact us for assistance with claims.
Questions?
We're always happy to help.
Email us anytime at:
Thank you for supporting a small business. We appreciate your trust and are honored to be part of your meaningful gift-giving moments.